How can we help you?
How does the ‘Sign me in automatically’ work?
The ‘Sign me in automatically’ is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.
What happens if I forget my password?
If you forget your password, please click on the ‘Forgot your Password?’ link of the front of the directory or on the login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the ‘Manage Account’ section, where the password can be updated.
How can I change my password?
After you are logged in, click on ‘Account Settings’ link, you will see the ‘Current Password’ field, type your current password in this field and your new password on the fields ‘Password’ and ‘Retype Password’, then hit the submit button.
Am I required to have an account to purchase a product on the site?
Yes. In order to buy any item, you must have an account
How can I sign up for an account?
Go to ‘Sign up | Login’ link at top menu, fill out all fields and click in ‘Create Account’.
Why am I receiving an ‘Account Locked’ message?
If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.